FAQs - Setup

Q. Can we provide customization services? Back to Top

A: Yes. Even though most users can select their own customization requirements through our user-friendly interface, our support team will be happy to offer complete services.

Q. How long does it take to set up? Back to Top

A: Less than an hour. Most implementations take a few minutes. Depending on the degree of customization required it may take up to a few hours.

Q. What do I do if my company size grows? Back to Top

A: Simply add as many users as you would like through a user-friendly administrator interface. Pay as you grow. With OfficeSharepoint you can easily scale up or down and only pay for the number of users signed up for your company.

Q. Can we add the login portal to our website? Back to Top

A: Yes. Please contact your account representative for further information at 1-800-776-5582.

Q. Can we customize our desktop/homepage with our company logo? Back to Top

A: Yes. You can customize your desktop from the administrative module.

Q. Do I need to download anything to run OfficeSharepoint? Back to Top

A: No. All you need is a browser and an Internet connection.

Q. Is any training required in order to start using OfficeSharepoint.com? Back to Top

A: No. OfficeSharepoint's user-friendly design allows you to begin immediately. OfficeSharepoint offers free online training and a comprehensive help tool. We also offer customized online and classroom training. Please contact your account representative for further information at 1-800-776-5582.

Q. Doesn't Microsoft Exchange provide similar groupware features? Back to Top

A: No. While OfficeSharepoint is similar to Microsoft's Outlook Exchange, it provides more collaboration features and costs much less. For example, Outlook Exchange does not offer features like document sharing, online voting, discussion forums, and more. Unlike Outlook Exchange, OfficeSharepoint does not require you to purchase Exchange software, Servers, costly onsite technical support and ongoing maintenance costs. OfficeSharepoint offers significant savings over Outlook/Exchange and best of all a simple, hassle free solution that can be up in minutes.

Q. Do I have to buy any additional software or hardware to run this program? Back to Top

A: No. OfficeSharepoint is an all-inclusive suite of software tools that allows you to access all of your files and information from any web-enabled computer. Just turn on any computer, get online, and you're ready to start. OfficeSharepoint will work with Microsoft Internet Explorer 5.0 or higher and Netscape Navigator 5.0 or higher. There is no software to download, no hardware to install. No matter where you are, simply go to www.OfficeSharepoint.com and your office is waiting for you.

Q. How do I get new OfficeSharepoint features and upgrades? Back to Top

A: With OfficeSharepoint, new features are always being added automatically, with no need for you to upload or change your equipment. Your OfficeSharepoint account will automatically feature the most current version of the software, updated virus protection, the newest security processes, and many new features. Never worry about upgrades, backups, or maintenance again.

Q. Does OfficeSharepoint support Unix/Linux? Back to Top

A: Yes. OfficeSharepoint supports Mozilla, which works on Unix/Linux. Although some features work slightly differently on each OS, most functionality is available and similar across Operating Systems.

Q. Does OfficeSharepoint support Mac? Back to Top

A: Yes. OfficeSharepoint is fully Mac and cross-browser compatible.

Q. What are the hardware requirements to run OfficeSharepoint? Will it work on a dial up connection? Back to Top

A: The user only needs an Internet connection and a browser to access OfficeSharepoint. Users who have individual accounts and access OfficeSharepoint on a dial up connection can login at http://fast.hyperoffice.com to avoid waiting for the main login page to load up.

Q. What is your up time at OfficeSharepoint? Back to Top

A: 99.9% of the time.

Q. How much storage do I get with OfficeSharepoint? Back to Top

A: 100 MB per user. An additional 100 MB of disk space can be purchased for $3 per month. For further information please visit our Pricing page.

Q. How often do you backup your data at OfficeSharepoint? Back to Top

Data is backed up real-time and on a continuous basis.

Q. How reliable is OfficeSharepoint? Back to Top

A: Our team of experts is constantly upgrading, and supporting OfficeSharepoint. Redundant servers with 99.9% reliability, Virus protection, and automatic backups are only a few features that make OfficeSharepoint a secure environment for your online information storage. For more detailed information please visit our Services page.

Q. Can we get back up disks of our stored data? Back to Top

A: OfficeSharepoint offers an archiving feature that allows for customers to back up their own data. For more information please contact your account representative for further information at 1-800-756-5582.

Q. If I'm on OfficeSharepoint at an Internet cafe/library/public machine can someone go to the browser history and get into my account? Will the cookies that are stored be a security concern? Back to Top

A: No, OfficeSharepoint uses cookies to keep track of a user's session. The cookies do not contain any confidential data such as the user's username or password.

Q. Is my business data protected with OfficeSharepoint? Back to Top

A: Yes. Our secure login application prevents unauthorized access to your company's confidential data. A secure (SSL) connection is available for an additional charge and is established with our server at every login. This feature allows for data encryption during its transmission to the OfficeSharepoint servers. For more detailed information please visit our Services page.